Absolutely! Speaking as an ex-cabbie, you ride, you pay - or else..
If you're unhappy with the service, don't leave a tip. If you're really that unhappy with the service, you pay, make sure to get a receipt, and take it up with the relevant authorities. But if you exit without paying, that's an offence. Depending on the circumstances, theft, or fraud.
(speaking of which, is there any tipping for speedy service?)
It could actually be pretty cool to get paid no matter how badly you performed, but then get a strict warning from your boss because the customer reported you. The report could then be some kind of random rant from the passenger that you showed up late, smelled of booze, flew the ship reckless or the like.
After 2 warnings your boss could then demote you by either decreasing your reputation, temporarily disable you fuel injectors (you know, because of your reckless flying) for the next 3 (or another number of random rides), disable your HyperRadio so you aren't distracted etc etc. All creating the incentive to do better and work your way up and not taking on missions you cannot fulfill.
edit: While dreaming it would also be pretty funny to have a random script where the passenger would tell you to slow down, come to a halt because of the tremendous G force your craft is pulling, or turn off the radio because he/she didn't like the station or the volume. This would then have consequences on your final payout, tip, reputation or reporting to your boss